Refund policy
Last updated: 07,25,2026
We want you to be completely satisfied with your purchase. If something isn't right, here's how we can help.
1. Return Eligibility
We accept returns under the following conditions:
-
Item was purchased within the last 10 Days
-
Item is unused, unworn, and in its original packaging
-
Item is not marked as final sale or non-returnable
📝 Note: Certain product categories (e.g., digital downloads, perishable goods, personalized items) may not be eligible for return. See Section 5 for exclusions.
2. How to Initiate a Return
-
Contact us at Support@sowely.com with your order number and reason for return.
-
We will respond within 10 business days with return instructions.
-
Ship the item back to the address provided using a trackable shipping method.
-
Once we receive and inspect the item, we will process your refund.
3. Refunds
Approved refunds will be issued to your original payment method within 10 to 15 business days of receiving the returned item. Please note that your bank or payment provider may take additional time to process and post the refund.
4. Exchanges
We offer exchanges for items of equal value. To request an exchange, follow the same process as a return and note the item you'd like in exchange. Exchanges are subject to availability.
5. Non-Returnable Items
The following items cannot be returned or refunded:
-
Digital products / downloadable content
6. Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 10 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund at no additional cost to you.
7. Return Shipping Costs
We cover return shipping costs.
8. Contact Us
-
Email: Support@sowely.com
-
Response time: Within 2 business days]