Refund policy

Return policy at a glance

Return window: 30 days from the day you receive your order
Return shipping: paid by the customer
Restocking fee: none
Condition: unused, in original packaging
Refunds: to your original payment method within 10 business days of approval

How to start a return

Email us at support@sowely.com within 30 days of receiving your order. Include your order number and the item(s) you want to return. We'll reply with a return authorization and the address to send your return to.

Please don't send items back before you receive a return authorization. Returns sent without one can't be accepted.

Return shipping costs

You are responsible for the cost of shipping your return to us. We don't provide prepaid return labels. We recommend a trackable shipping service, because we can't issue a refund for a return we don't receive. Because shipping on your original order was free, no shipping charge is deducted from your refund.

Item condition

To be eligible for a return, items must be unused, in the same condition you received them, and in their original packaging, with proof of purchase.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us at support@sowely.com as soon as possible with your order number and a photo of the problem, and we'll work with you to make it right.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few additional days to post the refund.